{"id":589,"date":"2023-08-10T17:01:45","date_gmt":"2023-08-11T00:01:45","guid":{"rendered":"https:\/\/vancouver.wordcamp.org\/2023\/?post_type=wcb_session&#038;p=589"},"modified":"2023-08-20T18:51:46","modified_gmt":"2023-08-21T01:51:46","slug":"beyond-code-creating-value-through-outstanding-customer-experiences","status":"publish","type":"wcb_session","link":"https:\/\/vancouver.wordcamp.org\/2023\/session\/beyond-code-creating-value-through-outstanding-customer-experiences\/","title":{"rendered":"Beyond Code: Creating Value through Outstanding Customer Experiences"},"content":{"rendered":"\n<p>Whether you&#8217;re part of an agency or a solo developer, thriving in the maturing WordPress ecosystem now requires more than mere technical expertise. With advancements in AI and greater access to global talent, the ability to write great code, while essential, is becoming a commodity. <\/p>\n\n\n\n<p>What can truly set an agency apart in this hyper-competitive market is the service experience it creates for its clients. An experience that makes clients feel valued, heard, and understood. In this talk, I&#8217;ll be sharing our agency&#8217;s journey of creating and nurturing a culture that prioritizes customer service and how it has transformed our relationships with clients and fueled our 15 years of success.<\/p>\n\n\n<div class=\"wp-block-wordcamp-session-speakers\"><span class=\"wp-block-wordcamp-session-speakers__byline\">Presented by<\/span><span class=\"wp-block-wordcamp-session-speakers__name\"><a href=\"https:\/\/vancouver.wordcamp.org\/2023\/speaker\/mike-szyszka\/\">Mike Szyszka<\/a><\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you&#8217;re part of an agency or a solo developer, thriving in the maturing WordPress ecosystem now requires more than mere technical expertise. With advancements in AI and greater access to global talent, the ability to write great code, while essential, is becoming a commodity. What can truly set an agency apart in this hyper-competitive &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/vancouver.wordcamp.org\/2023\/session\/beyond-code-creating-value-through-outstanding-customer-experiences\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Beyond Code: Creating Value through Outstanding Customer Experiences&#8221;<\/span><\/a><\/p>\n","protected":false},"author":17352625,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1695484800,"_wcpt_session_duration":3600,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[588],"footnotes":""},"session_track":[27],"session_category":[30],"class_list":["post-589","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-room-c180-c150","wcb_session_category-businesses-freelancers"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"September 23, 2023","time":"9:00 am"},"session_speakers":[{"id":"588","slug":"mike-szyszka","name":"Mike Szyszka","link":"https:\/\/vancouver.wordcamp.org\/2023\/speaker\/mike-szyszka\/"}],"session_cats_rendered":"Businesses &amp; Freelancers","_links":{"self":[{"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions\/589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions\/589\/revisions"}],"predecessor-version":[{"id":804,"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/sessions\/589\/revisions\/804"}],"speakers":[{"embeddable":true,"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/speakers\/588"}],"author":[{"embeddable":true,"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wporg\/v1\/users\/reactionmike"}],"wp:attachment":[{"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/media?parent=589"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/session_track?post=589"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/vancouver.wordcamp.org\/2023\/wp-json\/wp\/v2\/session_category?post=589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}